How to make your team great

Are you a leader wondering why your team doesn't come forward with ideas, or tell you when something is going wrong?


The importance of good teaming 

Now more than ever, we need our teams to be able to suggest new ideas to usWe need them to speak up, to work together, and to know that everyone's contribution is valued. This course will help you bring that team culture to life. 

This course is for team leaders and organisational influencers leading teams who are currently working below potential. These leaders may not know about psychological safety, yet this is the key to teams working in a fully collaborative and productive way. 

This course uses a combination of video and audio tutorials, an interactive playbook and exercises to introduce you to the concept of psychological safety and how it transforms teams. It's all done practically, equipping you with everything necessary to have conversations with your team about the behaviours you need.    

Delegates leave this course with: 

  1. An understanding of psychological safety and its role in empowered teams
  2. An appreciation of the behaviours that create psychological safety  
  3. A prioritised set of actions to bring about the culture you want in your team  

Your course instructor:

Organisational Psychologist

Sandie Bakowski

Sandie makes psychology simple and impactful for organisations. She is an Organisational Psychologist, a Co-Active coach and the founder of Making Change Happen. She specialises in group behaviours, looking at how the social aspects of each workplace shape these. She has spent more than 20 years helping clients such as British Airways, Unilever, the Department for Education, Reuters, the UK Home Office, Pearson, HSBC, the Cabinet Office and many more. Linkedin profile: www.linkedin.com/in/sandiebakowski/

Course reviews

5 star rating

Enjoyable, informative, highly applicable

Ayesha Murray

It's never been more important to ensure we are all enveloping our teams with Psychological Safety. It might seem obvious to empower teams, and to allow the...

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It's never been more important to ensure we are all enveloping our teams with Psychological Safety. It might seem obvious to empower teams, and to allow them to think and speak freely, but sadly, it's not common enough. So this course was invaluable. Really enjoyable, a great mix of theory and practice, with quizzes to make sure I'd paid attention, as well as practical tools so I could actually implement what I'd learnt. I'd urge any team leaders to take this course and be accountable for truly making your teams psychologically safe. It's win, win!

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5 star rating

Relevant and enjoyable

Marina Lussich

The course was very timely and relevant to my team work in Royal Mail. I enjoyed the modules and the pace of work, it had a good balance of reading, listenin...

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The course was very timely and relevant to my team work in Royal Mail. I enjoyed the modules and the pace of work, it had a good balance of reading, listening and reflecting. The coursework was supported by a very useful playbook. There were also online discussion panels with other course attendees where we could exchange viewpoints and questions. Thank you Sandie & team. Marina Lussich, Royal Mail

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5 star rating

Brilliant Course! I learnt a lot.

Richard Napthine

A fantastic online course. Packed full of really useful tips and suggestions - I learnt a lot. The playbook is really helpful to help me apply what I have le...

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A fantastic online course. Packed full of really useful tips and suggestions - I learnt a lot. The playbook is really helpful to help me apply what I have learnt within my team.

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5 star rating

Inspiration for leaders in private and public sector orga...

natasha bishopp

This course has come at just the right time. The COVID- 19 challenge has left us needing to find new ways to deliver whilst asking our colleagues to work in ...

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This course has come at just the right time. The COVID- 19 challenge has left us needing to find new ways to deliver whilst asking our colleagues to work in an uncertain context. The course helps open up the space to enable honest and courageous conversations and find new ways to work together. Sandie and her team have nailed the need we as leaders have to connect and enable creativity. Enjoy!

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5 star rating

Excellent Course

Helena Territt

I have worked with Making Change Happen for years and they have once again demonstrated their credentials as change experts in their move from workshops to o...

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I have worked with Making Change Happen for years and they have once again demonstrated their credentials as change experts in their move from workshops to online learning at light speed. This course is straightforward, humorous and provides specific, practical activities to dramatically improve your team performance, in the context of a rapidly changing world and an uncertain future. It is based on decades of experience and deep research, which is clear from the quality of the content and the welcome 'optional reading additions'. Helena Territt - Executive Coach and HR Leader

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4 star rating

Really valuable and accessible

Duncan Sagar

This is a really valuable and accessible resource, which I found straightforward to use. It gives a good grounding in how to create psychological safety in t...

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This is a really valuable and accessible resource, which I found straightforward to use. It gives a good grounding in how to create psychological safety in teams and organisations, and backs this up with practical tips and techniques.” Duncan Sagar Organisational Culture Lead

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5 star rating

Tremendously useful

Mark Breslin

I found this course to be tremendously useful in the context of my everyday work. In one of my current consultancy roles I manage multiple teams around the w...

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I found this course to be tremendously useful in the context of my everyday work. In one of my current consultancy roles I manage multiple teams around the world. This course provides a lot of practical guidance on how I can become more self-aware and begin to nurture a culture with psychological safety at its centre which is a value we recently decided to make "real". I have personally learned a lot from the course and feel better prepared to help lead my teams. I wholeheartedly recommend this course to individuals and teams ready to learn about team Psychological safety.

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5 star rating

Great course - highly recommended

Pippa Seeley

Making Change Happen create practical courses to address complex behavioural issues. Their recent team psychological safety offering has come at just the rig...

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Making Change Happen create practical courses to address complex behavioural issues. Their recent team psychological safety offering has come at just the right time. Recognizing that good intentions from good people are not always enough. The course gives the right amount of theory, advice and solutions and promotes self-awareness of how individuals and particularly leaders can support their teams with intent. I would recommend Sandie and her team and this course. Pippa Seeley People, Organisation and Change Specialist

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5 star rating

Concise, Practical and Easy to Consume

Ken Leung

A concise course on psychological safety with lots of practical tips.

A concise course on psychological safety with lots of practical tips.

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5 star rating

Informative and enjoyable

Sass Allard

I really enjoyed participating on this course. It was informative without being cumbersome, so it held my attention. I felt I was able to learn about psychol...

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I really enjoyed participating on this course. It was informative without being cumbersome, so it held my attention. I felt I was able to learn about psychological safety from a layman's perspective and encouraged that I could take this into the workplace and make a difference. I completed the course finding that I wanted to learn more about it and how to use it on projects. Thank you!

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5 star rating

Informative, easy to follow and very enjoyable

Chris Bevan

This course is full of hints and tips to understand psychological safety and the impact it has. It offers practical down to earth approaches that can be impl...

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This course is full of hints and tips to understand psychological safety and the impact it has. It offers practical down to earth approaches that can be implemented in the real world. It is self paced so easy to fit into busy professional lives.

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5 star rating

First class course!

Nicola Pitt

This is a highly-interactive course with brilliantly engaging content; evidence-based research and easy to follow theory which will have a big impact on team...

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This is a highly-interactive course with brilliantly engaging content; evidence-based research and easy to follow theory which will have a big impact on teams big and small. Well done, Sandie! Another first class offering.

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Course curriculum

  • 1

    Welcome

  • 2

    MODULE 1: Introduction to psychological safety

    • A message from your course tutor

    • A note on a leader's job today

    • What is psychological safety?

    • Check your learning

    • Measuring psychological safety

    • Try out the questions

    • Measuring psychological safety in your team

    • Download Google's 7 questions

    • End of module

  • 3

    MODULE 2: Emotional connection

    • A message from your course tutor

    • An overview of tips 1-4

    • Tip 1: Be clear on gaols

    • Video lesson

    • Quiz

    • Tip 2: Be clear on accountability

    • Video lesson

    • Quiz

    • Tip 3: Frame the work as learning

    • Video lesson

    • Quiz

    • Tip 4: Say when you don't know

    • Video lesson

    • Quiz

    • End of module

  • 4

    MODULE 3: Great team practices

    • A message from your course tutor

    • Overview of tips 5-8

    • Tip 5: Ask questions

    • Video lesson

    • Quiz

    • Tip 6: Listen

    • Video lesson

    • Quiz

    • BONUS ACTIVITY: Listening

    • Tip 7: Allow mistakes

    • Video lesson

    • Quiz

    • Tip 8: Ask for feedback

    • Video lesson

    • Quiz

    • Playbook update

  • 5

    MODULE 4: Promoting team wellbeing

    • A message from your course tutor

    • Overview of tips 9-12

    • Tip 9: Be a collaborator

    • Video lesson

    • Quiz

    • Tip 10: Be inclusive

    • Video lesson

    • Quiz

    • Tip 11: Replace blame with curiosity

    • Video lesson

    • Quiz

    • Tip 12: Remember everyone is human

    • Video lesson

    • Quiz

    • Playbook update

  • 6

    MODULE 5: Bringing it all together

    • Message from your course tutor

    • Applying what you learnt

    • Your first steps

    • Well done!

FAQ

  • Who should attend the course?

    Leaders, change practitioners, HR professionals and people looking to create empowered teams and wanting to know how psychological safety can help.

  • What will delegates do on the course?

    It is completed entirely online using a mix of video tutorials, reading, quizzes, an interactive playbook and online discussions. Prior to the course and for two weeks after, delegates have access to the shared community space where they can share ideas with other delegates.

  • How long will the course take to complete?

    The course modules are released in a staggered way over three weeks. Delegates should expect to spend at least an hour a week to complete a module with additional reading, team activities and a community space built in for those who want more.

  • Do I need to be online at set times?

    No, we know everyone is working to different schedules at the moment so we've designed this course around that. The course is intended to be convenient to you and offer maximum flexibility, so that you can dip in and out at times that suit you.